Support

Getting Started

If you operate a dialysis centre, the first step is to set up an Account with DialysisAway. Once you have set up an Account, you can add one or more Registered Clinics to it and these Registered Clinics can start using the platform.

If any of your patients travel to other centres or you receive or would like to receive patients from other centres, the DialysisAway process is far more efficient, saving staff considerable time every trip. We’d be happy to show you to platform in a brief demo – click here.

No – DialysisAway is entirely online, meaning no downloads are necessary.

The platform is optimised for use on a laptop or desktop workstation.  You can access it via phones or tablets, but it is designed for use on laptops or desktops. You don’t need to download anything – the platform is entirely online.

Account Creation

 

The first step is to contact us at DialysisAway to create an Account. You can do that via the Registration button on the website. We’ll check some details, for example to ensure  no accidental duplication of Accounts and then provide you with a registration code.

 

Once your Account has been set up, the nominated Account Owner can add one or more Registered Clinics to it. It is free to set up an Account and to add Registered Clinics. When a Registered Clinic is added to an Account, it means that other Registered Clinics on DialysisAway can send patients to it or receive patients from it using the platform. Each Registered Clinic added within an Account will initially benefit from the ability to run three free trips total (sent or received).

 

Each Registered Clinic needs to be assigned to a Region. Each Region has a Regional Manager.

 

If you do not have or want Regions, or your Registered Clinic(s) sits under one Region, you can simply set up one Region, e.g., called Central, and all Registered Clinics will sit under that Region.

 

The Regions function enables named Regional Managers to oversee all the activity for the Registered Clinics in that Region. Regional Managers can also modify user privileges for each Registered Clinic in the Region. However, Regional Managers cannot click into individual trips or manage trips.

 

Clinic Setup

 

As part of the Account set up, the Account Owner will nominate a Lead Coordinator at each Registered Clinic, who will receive login details and complete the setup, adding: 1) information about the Registered Clinic itself and what is routinely available for visiting patients, such as consumables and drugs; 2) Doctors overseeing the care of patients in that Registered Clinic and who would be assigned to a trip in order to approve it; 3) Additional Coordinators who can cover for each other.  Users can modify their own details at any time from their account profile.

 

Trips can only be run between Registered Clinics. However, if your clinic is registered and the other clinic is not, we can help the other clinic to get set up – it is free to create an Account and add a Registered Clinic and the first three trips are free at any Registered Clinic.

 

Click here to find out more.

The registration code does not expire, but is unique to your Account, meaning that no other Account can use that code to set up an Account.

The Coordinators at each of your Registered Clinics can now start sending and receiving patients using the platform.

For guidance on sending and receiving patients, click here. In addition, when you set up an Account, we will provide you with step-by-step detailed guides.

 

The Account Owner should not be someone involved in day-to-day coordination of trips, as each person can only hold one role. It should be someone senior enough to sign up to the platform and maintain user privileges. If your Centre is the first or only one registered under an Account, the clinic manager could sign up as the Account Owner. This is a normal scenario for a free trial and enables a centre to start running trips rapidly. However, as soon as possible, the Account Owner should be changed to a signatory who can authorise purchase orders and payments, as once the free trips expire, the Account Owner will need to decide which Registered Clinics it wishes to subscribe.

The same email address or mobile phone number cannot be used for more than one role. However, in the rare instances where an authorised user wishes to play more than one role (for example a Doctor who is also coordinating trips, or a clinic manager who is also coordinating trips), that user could set themselves up using a different email in the second role. However, login details should not be shared between users, to maintain data protection and to avoid actions during trips being attributed to the wrong person.

This is not currently possible. The details of the Account Owner can be changed by the Account Owner, but if another representative of the Account wishes to change the Account Holder, for example due to incapacitation of the Account Owner, please contact us here. We will need to go through a verification process.

When you set up an Account, we will provide you with a step-by-step guide. Here are some answers to common questions around Account setup:

 

I am a nurse, can I set up an Account?

Anyone at a dialysis centre can set up an Account. However, the Account Owner should not be someone involved in day-to-day coordination of trips, as each person can only hold one role. Nurses who participate in day-to-day coordination of trips, should be set up as a Coordinator.

 

Who should be set up as Lead Coordinator at each Clinic?

This should be the person primarily responsible for coordinating trips, be it someone Clinical or administrative.

 

Who should be set up as Coordinators at each Clinic?

This depends on how each Clinic is organised. The ideal mix of Coordinators is both Clinical and administrative. Administrators can assist Clinical staff with some of the tasks.

 

Do I need to complete all the fields?

Mandatory fields are marked with an asterisk (*)

 

In what order do I need to set up everything?

There are four steps to Account Setup. First you will complete general details for the Account, including the details of the Account Owner. Second, you will set up one or more Regions, each with a Regional Manager. Third, you will name the Clinics under the Account, with a Lead Coordinator at each Clinic. Finally, the respective Lead Coordinator for each Centre will complete the setup, adding clinic-specific details.

Each clinic needs to be assigned to a Region. Each Region has a Regional Manager.

 

If you do not have or want Regions, or your Clinic(s) sits under one Region, you can simply set up one Region, e.g., called Central, and all Clinics will sit under that Region.

 

The Regions function enables named Regional Managers to oversee all the activity for the Clinics in that Region. Regional Managers can also modify user privileges for each Clinic in the Region. However, Regional Managers cannot click into individual trips or manage trips.

As part of the Account set up, the Account Holder will nominate a Lead Coordinator at each Registered Clinic, who will receive login details and complete the setup, adding: 1) information about the Registered Clinic itself and what is routinely available for visiting Patients, such as consumables and drugs; 2) Doctors overseeing the care of Patients in that Registered Clinic and who would be assigned to a trip in order to approve it; 3) Additional Coordinators who can cover for each other.  Users can modify their own details at any time from their Account.

 

Here are some answers to common questions around Registered Clinic setup:

 

Who sets up each Registered Clinic?

The Lead Coordinator assigned to each Registered Clinic during Account Setup is responsible for setting up that Registered Clinic.

 

Can I change information about the Registered Clinic later?

Yes, any Coordinator can modify Registered Clinic details at any time.

 

What information do I need to set up a Registered Clinic and why?

Registered Clinic set up involves adding information about the Registered Clinic and the users. The whole process should take no more than 20 minutes if you have all the necessary information to hand.

 

Information about the Registered Clinic includes:

  • Basic information about the Registered Clinic, including address, shifts, bays and machines
  • Information about what the Registered Clinic can offer visiting Patients (e.g., types of treatment, consumables, drugs)
  • Standard deadlines for information needed to receive a Patient, including details of blood tests and swabs

 

Why do I need to set this information up?

Sending Clinics will understand how your clinic is set up and what type of treatment, consumables and drugs it can offer. This will minimise unnecessary enquiries and save time when filling out forms.  When supplying Patient details, Sending Clinics will select consumables from options you have provided or inform you what the Patient will bring with them, as they do today. You need to keep the options you provide up to date in the same way as you do your forms today.

 

We operate several Clinics; do I need to register them all?

Once you have set up your Account, only clinics you wish to use the platform to send and receive patients need to be registered. However, there is no cost to registering any clinics you operate on an initial free trial basis – each Registered Clinic will benefit from three free trips. And by registering a clinic, even if no trips are run, it will be visible to other Registered Clinics as a possible destination for visitors.

 

We operate centres in different countries; do I need to set them all up under the same Account?

You need to set up one Account for each country, due to data protection regulations.

 

We operate centres in different U.S. states; do I need to set them all up under the same Account?

You need to set up one Account for each state, due to data protection regulations.

There are four types of Users at any Registered Clinic:

 

Lead Coordinator

There can be only one Lead Coordinator at each Registered Clinic, nominated by the Account Owner. Lead Coordinators can be changed by the Account Owner and Regional Managers.

 

Coordinators

Lead Coordinators can set up as many Coordinators as they like at each Registered Clinic. Each Coordinator can only be attached to a single Registered Clinic. Regional Managers can set up Coordinators for Registered Clinics in their Region.

 

Doctors

Lead Coordinators and Coordinators can set up Doctors in each Registered Clinic. Doctors can be attached to one or more Registered Clinic. Only Doctors supervising the care of patients at the Registered Clinic and able to approve travel should be added. A Doctor from the Sending Clinic is assigned to each trip when a patient travels elsewhere to approve the trip. However, when receiving a patient, a Doctor from the Destination Clinic is not specifically assigned to the Trip. The Coordinator(s) at the Destination Clinic consult with the Doctor who will be supervising the care of the visiting patient, as they do today.

 

Patients

Patients are only set up when they travel. Once a patient has travelled once, the system will remember basic details to save time. As part of setting up a  New Trip, however, the Coordinator signing off the Patient Medical Details will need to check those details are still correct. Patients receive their own login details and once on the system, can see details of all their current and completed trips.

All treatments at another dialysis centre must be approved by a Doctor at the Patient’s home clinic. The physical location of the Doctor is not relevant – they can perform their approval functions on DialysisAway remotely. Doctors should be employed by or contracted to the patient’s home clinic, regularly supervising care, as is the case today, and the Coordinator should only assign Doctors to trips who are qualified to approve transfer of care for the patient that is travelling.

The Doctor at the Destination Clinic plays no role in the DialysisAway process.  The Coordinators at the Destination Clinic should notify the Doctor(s) at the Destination Clinic who will be supervising the treatments of the visiting patient in advance and follow their usual procedures in terms of preparing to treat and treating that patient.

 

After the patient has completed treatment at the Destination Clinic, the Coordinator should upload a treatment report and any handover notes.

Doctors can be added or removed by the Lead Coordinator or a Coordinator in the Admin section of the dashboard.  Coordinators can be added or removed by the Lead Coordinator or Regional Manager.

Doctors can be added or removed by the Lead Coordinator or a Coordinator in the Admin section of the dashboard.  Coordinators can be added or removed by the Lead Coordinator or Regional Manager.

When an Account Owner adds a Registered Clinic, the Registered Clinic is entitled to run three free trips without charge. Each trip can either involve sending a Patient or receiving a Patient. Each trip is deemed complete once Step 8 (Outgoing Patient Checklist) is complete. After this, the Registered Clinic will need to subscribe to keep using the system; we will be in contact with you about your options. The same Registered Clinic cannot be set up twice, even if under a different name, to benefit from another free trial.

To add a new Registered Clinic, you need to go through the same basic set up process (see above)

The Account Owner can add or remove Registered Clinics in the Account profile section.

The Account Owner can add or remove Registered Clinic in the Account profile section.

The Lead Coordinator or one of the Coordinators can delete the Patient from the system.

If you wish to delete your Account, please contact DialysisAway.  Account Owners can remove Registered Clinics without deleting the Account.

 

If a Registered Clinic is unable to send or receive patients, it is probably because either a) the free trips assigned to that Registered Clinic have expired and a subscription has not been paid; or b) the subscription has not been renewed.  In either case, please contact us here in order to pay the subscription.

Yes, notifications can be managed in your profile. You can choose to be notified by email and/or SMS or not at all.

Your organisation would set up an Account and register clinics under it where nurses employed or contracted by you provide care to the patients (commonly called fully managed services).  If your organisation is only providing facility management services at a dialysis centre and has no involvement in the treatment of the patients at that Centre, then it should be the NHS organisation responsible for treating patients which sets up an Account and registers that Centre.

Your organisation would set up an Account and register the centres you manage under that Account.

Once the Patient Medical Details form has been completed and the blood tests and swabs required by the Destination Clinic have been completed as stipulated, the Doctor at the Sending Clinic will review these and, if appropriate, issue a fit to travel letter, together within any appropriate documents and handover notes.

Patients

DialysisAway is the new, easier way for dialysis centres to coordinate the paperwork required when patients travel. Centres exchange everything required online, replacing all the calling and chasing.  When dialysis centres adopt DialysisAway, it is easier for them to manage trip coordination alongside their regular duties, opening greater mobility for patients.

DialysisAway is an online platform open to any dialysis centre anywhere in the world. It replaces the old process where dialysis clinics would exchange information manually, using telephone, fax, email and paper. Doing things online is more efficient and secure.

Your home dialysis centre will need to register with DialysisAway to use the system and start planning travel on your behalf. Registration is easy and free for dialysis centres. If you’re not sure if your dialysis centre is already registered, check with your home clinic Coordinator or click here and we will confirm. If your dialysis centre is not yet registered, either ask your home clinic Coordinator to get the Clinic registered, or contact us here and we will do this for you.

As a Patient you do not need to join DialysisAway; your local dialysis centre needs to register on the platform, and they will then be able to manage trips for you using the system. As part of that process, you will get a login, enabling you to access your current and completed trips and make enquiries.  Registration is easy and free for dialysis Centres.  If you’re not sure if your dialysis centre is already registered, check with your home clinic Coordinator or click here and we will confirm. If your dialysis centre is not yet registered, either ask your home clinic Coordinator to get the Clinic registered, or contact us here and we will do this for you.

You will never need to pay us, as DialysisAway is funded by dialysis providers. You may be required to fully or partly fund your treatment costs with Clinics, just as you do today. There are no charges for cancellations, although we encourage you to give Centres as much notice as you can, as not only do they incur costs planning for your treatment, but they will have spent time liaising with your home Clinic trying to make your treatment as seamless as possible.

Yes! Any dialysis centre worldwide can use DialysisAway.

Your home clinic needs to register to use DialysisAway. Registration is easy and free for dialysis centres. When dialysis centres adopt DialysisAway, it is easier for them to manage trip coordination alongside their regular duties, opening greater mobility for Patients.

Patients do not need to create an Account; your local dialysis centre needs to register on DialysisAway, and they can then plan travel for you, using the system. When your home clinic sets up a trip for you, you will receive a log in and be able to access the system. You will be able to check any time on the status and progress of your planned trip, as well as submit queries. A Coordinator at your home clinic will set a temporary password. You will then receive an email with that temporary password; you can log in and change the password. Each time you log in, you will need to enter your password plus a second code provided to you by SMS or email (you can choose each time you log)

 

 

A Patient can change all details held in the patient record, for example personal details, insurance details, next of kin, summary medical details, as well as email and password. Patients cannot change which home Clinic they belong to.

When your home clinic sets up a trip for you, you will receive a login and be able to access the system.  This only happens once. Once you have a login, you will be able to check any time on the status and progress of your planned trip, as well as submit queries. As part of each trip, you will be asked to acknowledge the Terms of Use and any materials that the Destination Clinic wishes you to review in preparation for your treatment, whether within the platform or transmitted to you separately.  You may also be asked to pay for your treatment online in advance, if a payment is applicable – this will have been made clear at the time of booking. If you need assistance with accessing DialysisAway as part of the process, you should request it either from your regular carer or from a Coordinator at your home Clinic when you attend your regular treatment.  Once you are travelling, you should make direct contact with the Destination Clinic to apprise them of your status and ensure that you arrive in good time for them to prepare your treatment. You can access your trip details at any time online.

No. DialysisAway is a web-based system. You can access the system via any device with an internet connection; you do not need to download any software onto your device. While you can access DialysisAway from a phone or tablet, it is optimised for access from laptop or desktop computers as it is primarily used to coordinate medical details.

DialysisAway is a web-based system, so you can access it from any device with an internet connection. If you don’t have access to a phone or computer, your dialysis Centre or a carer should be able to allow you to access the system from their computers. If you don’t have a mobile phone, you can choose to receive messages, including authentication codes, via email.

You will need an email address.  If you don’t have one, ask your carer or a Coordinator at your home clinic to help you create a webmail address, e.g. in Gmail.  This is fast, easy and free.

DialysisAway can be used to coordinate all in-clinic haemodialysis treatments.

DialysisAway is a global system, allowing any two dialysis Centres anywhere in the world to collaborate. To use DialysisAway, both the Sending Clinic and the Destination Clinic need to register. Registration is quick, easy and free for dialysis centres.

The Terms of Use can be found here.

The Terms of Service for dialysis centre operators (Accounts) can be found here.

You should ask your Coordinator at your home clinic for any assistance.  We will provide them with access to all relevant materials. You can contact us for assistance using this form.

In the first instance you should contact your dialysis clinic if you would like your details deleted or updated. Operators of dialysis centres are typically Data Controllers and are responsible for handling any requests from Patients in relation to their data – this could be a request to access, delete or amend their data. We are able to correct, delete or extract any data relating to Patients on request from the Data Controller. DialysisAway can assist with these requests to ensure Clinics are meeting their obligations in responding to such requests under GDPR or relevant local data protection legislation. Such requests should be addressed to: [email protected].

You should make enquiries separately, as you do today.  Once you have secured provisional treatment slots from a Coordinator at your desired Destination Clinic, pass them to your home clinic Coordinator.  Providing both your home clinic and your desired  Destination Clinic are registered, the two Registered Clinics can begin coordinating using DialysisAway.

 

If you wish to place an enquiry with any UK dialysis centre, please click here. For clinics outside the UK, or for assistance with travel arrangements, either contact your home dialysis centre or a dialysis travel partner, such as Freedom, BookNowMed, Dialysereisen or ConnectusMedical.

If your trip is being managed using DialysisAway, you will have received a message asking you to log into the system and accept the Terms of Use. If you are unsure if your planned trip is being managed by DialysisAway, in the first instance ask your travel Coordinator at your home clinic. If they are unsure, contact us here and we will check for you.

The first step is to find a Destination Clinic that has availability to provide treatment for you on your preferred dates. You should find treatment slots with your home clinic coordinator, or a travel partner, just as you do today. Once you find a suitable destination, both your home clinic and the Destination Clinic need to be registered on DialysisAway to allow the trip to be organised on the platform. Contact us here and will liaise with the centres on your behalf.

With DialysisAway the coordination between clinics and dialysis staff is much easier and this should shorten the time it takes to plan trips, meaning that over time, patients should be able to give less notice and travel with more confidence.

Ask your travel Coordinator at your home clinic if it is registered. If they are unsure, contact us here and we will check for you. If your clinic is not registered, contact us here and we will liaise with your clinic on your behalf to get them set up.

When your home clinic sets up a trip for you, you will receive a login and be able to access the system.  This only happens once.  Once you have a login, you will be able to check any time on the status and progress of your planned trip, as well as submit queries. As part of each trip, you will be asked to acknowledge the Terms of Use and any materials that the Destination Clinic wishes you to review in preparation for your treatment, whether within the platform or transmitted to you separately.  You may also be asked to pay for your treatment online in advance, if a payment is applicable – this will have been made clear at the time of booking. If you need assistance with accessing DialysisAway as part of the process, you should request it either from your regular carer or from a Coordinator at your home clinic when you attend your regular treatment.  Once you are travelling, you should make direct contact with the Destination Clinic to apprise them of your status and ensure that you arrive in good time for them to prepare your treatment. You can access your trip details at any time online.

You will not need to pay to use DialysisAway, but you may be required to fully or partly fund your treatment costs at Destination Clinics, just as you do today. You should ask about treatment charges when you enquire about availability at the Destination Clinic. If you are using a travel partner or the Coordinator at your home clinic is making the enquiry on behalf, you should ask them to enquire about any applicable charges.  Any applicable treatment charges will show in the patient dashboard.

You can cancel any booking made on DialysisAway until the time you are due to receive treatment, without charge, by cancelling your booking on the platform or asking your home Clinic to do so on your behalf. If you or your home Clinic are unable to cancel your booking on the platform, email [email protected] quoting your trip reference.

If the Destination Clinic cannot fulfil one or more of the treatments you have booked, it can cancel those treatments. In this case, it needs to refund any payments you have made in full. If a Destination Clinic must cancel a reservation, we ask them to do so only in exceptional cases and if so, to assist you in coordinating alternative arrangements.  You should ensure you have taken out fully flexible travel reservations as well as appropriate travel insurance for pre-existing medical conditions.

No.  If you are having any issues or feel that you want to give us or a dialysis centre positive or negative feedback, please contact us on this form.

You can cancel any booking made on DialysisAway at any time until the time you are due to receive treatment, without charge, by cancelling your booking on the platform or asking your home clinic to do so on your behalf. If you or your home clinic are unable to cancel your booking on the platform, email [email protected] quoting your trip reference.

You will receive an email.

No – once dates are confirmed, they cannot be changed in the system.  A new trip would need to be set up to ensure that, for example, blood tests and swabs required no earlier than a certain time prior to treatment are valid.

When your trip is set up in the system you will be given a log in. You can log in to the system at any time and see the progress of your trip, via a trip dashboard.

Yes, you can post queries securely within the platform about your trip. The “Query” button allows you to contact your Doctor and the dialysis Coordinators at the sending and destination Clinics.

You will receive either an email or SMS once dates are confirmed, based on the notification preferences you set up in your profile.  Alternatively, you can login and check online.

Yes. DialysisAway enables your home dialysis Centre to coordinate with any other dialysis Centre across the globe. If your trip involves multiple steps, your home clinic will set up separate trips in DialysisAway, enabling them to coordinate with each of the Destination Clinics where you will receive treatment.

The DialysisAway platform is for individual Patient trips. However, you can travel as part of a group and use DialysisAway. DialysisAway does not offer a travel booking service. You can contact a dialysis travel partner using the following links: Freedom, Dialyseresien, BookNowMed and ConnectusMedical. These travel partners can make group travel bookings. Once your group travel booking is confirmed, your home clinic, if registered, will be able to set up the trip in DialysisAway and coordinate your care with your Destination Clinic.  If your group wishes all their bookings to be on DialysisAway, contact us here and we will try to help get all the Centres registered.

Running Trips

Not registered with DialysisAway?

If the organisation which operates your clinic has not yet registered it with DialysisAway, you’ll need to set an Account here.  It is possible that your clinic may not be registered yet, but the organisation which operates your clinic has an Account and can simply add your clinic.  We’ll check this for you.

 

Already registered with DialysisAway?

If your clinic is already registered with DialysisAway, then the first step will be to help the Patient find a Destination Clinic that they can go to whilst on their trip.  You should do this as you would do today.  There are some useful links here. If the Destination Clinic is not registered, we will get them registered on your behalf on a no obligation free trial.  Simply click this link.

 

Both Sending & Destination Clinics set up?

Simply log into the DialysisAway platform and select the New Trip icon to get started. You will find the name of the Destination Clinic in the dropdown menu.  If the Patient has not yet travelled on DialysisAway you will need to enter some brief details to set them up. Then you will need the Patient’s trip details and to assign a Doctor from your Clinic to approve the trip.

You will need personal details, next of kin and some general medical details.  You will assign them a temporary password which they will then modify.  They will then have a login to access the DialysisAway platform, where they can see their current and completed trips and submit queries.

The patient (or you, if you are assisting the patient) should already have identified and contacted a possible Destination Clinic based on their requirements and provisionally have slots available.

 

Step 1 – Destination Check

Check if the Destination Clinic is registered via the drop-down menu.  If not, please click here and we will get the Destination Clinic registered on a no obligation free trial.  We will let you know when this is complete.

 

Step 2 – Patient Check

Once you know the Destination Clinic is registered, you will enter the last name and mobile number of the Patient to check if the Patient is set up.  If not, you’ll need to fill in some brief details. This only needs to be done once.

 

Step 3 – Assign Doctor

You should already have set up Doctors as part of the Clinic set up.  You simply need to select the Doctor approving the trip from the drop-down menu.

If the Destination Clinic is not registered, please click here and we will get the Destination Clinic registered on a no obligation free trial.  We will let you know when this is complete.

 

If the Sending Clinic is not registered, please click here we will get them registered on a no obligation free trial.

In this case, please contact us here and we will arrange this to be changed.

Yes. Please click here to access our Security and Privacy section.

 

A companion’s details are necessary when you have booked a trip. This enables either the Sending or Destination Clinic to contact someone if they cannot reach the patient.  If the patient is travelling unaccompanied, the details of a regular carer can be entered who the patient is keeping up to date with their movements.

DialysisAway does not search for available slots or assist patients with travel – our focus is helping Centres coordinate details between them.

If your Centre is registered, you can search for other Registered Clinics within the DialysisAway platform using the New Trip icon.

You can also enquire directly with any UK dialysis Centre, clicking here.

For Destination Clinics outside the UK, click here to see details of travel partners who might be able to assist.

Otherwise, you can use any other channels you are familiar with today.

DialysisAway does not search for available slots or assist patients with travel – our focus is helping Centres coordinate details between them.

If your Centre is registered, you can search for other Registered Clinics within the DialysisAway platform using the New Trip icon.

You can also enquire directly with any UK dialysis Centre, clicking here.

For Destination Clinics outside the UK, click here to see details of travel partners who might be able to assist.

Otherwise, you can use any other channels you are familiar with today.

DialysisAway does not search for available slots or assist patients with travel – our focus is helping Centres coordinate details between them.

If your Centre is registered, you can search for other Registered Clinics within the DialysisAway platform using the New Trip icon.

You can also enquire directly with any UK dialysis Centre, clicking here.

For Destination Clinics outside the UK, click here to see details of travel partners who might be able to assist.

Otherwise, you can use any other channels you are familiar with today.

 

 

A booking is confirmed in DialysisAway when the Destination Clinic has confirmed the dates proposed by the Sending Clinic.  Typically, these should be confirmed without modification as the provisional dates should already be agreed when commencing the coordination process in DialysisAway.

If the Destination Clinic is unable to carry out one or more of the treatments it has confirmed, then the Destination Clinic should notify both the Sending Clinic and the patient immediately and preferably well in advance of travel dates to enable the patient to revise travel arrangements accordingly.  It should make every effort to find the patient a suitable alternative treatment slot, either in its clinic or an alternative clinic close by to ensure that the patient’s scheduled treatment can continue unhindered.  Patients are encouraged to take out flexible and refundable travel bookings and to ensure they have appropriate insurance arrangements in place.  Please note that bookings cannot be transferred to an alternative centre. A separate booking would need to be set up on DialysisAway between the Sending Clinic and the new Destination Clinic.

A patient may cancel a booking at any time between confirmation of their booking and the time of their treatment without charge. Patients should do this by cancelling their booking on the platform or asking their home clinic to do it for them or, emailing [email protected].  Patients are encouraged to give Destination Clinics as much notice as possible.  Destination Clinics may not impose any other cancellation policy on patients or charge patients any cancellation fees. Where a patient cancels a booking, the Destination Clinic will promptly refund the patient for any amounts paid in relation to the booking in full.

If the Destination Clinic is unable to carry out one or more of the treatments it has confirmed, then the Clinic should notify both the Sending Clinic and the patient immediately, to enable the patient to revise travel arrangements.  It should make every effort to find the patient a suitable alternative treatment slot, either in its Clinic or an alternative Clinic close by to ensure that the patient’s scheduled treatment and continue unhindered.  Patients are encouraged to take out flexible and refundable travel bookings and to ensure they have appropriate insurance arrangements in place.  Please note that bookings cannot be transferred to an alternative Centre. A separate booking would need to be set up on DialysisAway between the Sending Clinic and the new Destination Clinic.  If the alternative Clinic needs to be registered, please contact us here and we will get the Clinic registered on a no obligation free trial.

If the Destination Clinic is unable to carry out one or more of the treatments it has confirmed, then the Clinic should notify both the Sending Clinic and the patient immediately, to enable the patient to revise travel arrangements.  It should make every effort to find the patient a suitable alternative treatment slot, either in its Clinic or an alternative Clinic close by to ensure that the patient’s scheduled treatment and continue unhindered.  Patients are encouraged to take out flexible and refundable travel bookings and to ensure they have appropriate insurance arrangements in place.  Please note that bookings cannot be transferred to an alternative Centre. A separate booking would need to be set up on DialysisAway between the Sending Clinic and the new Destination Clinic.

If the Destination Clinic is unable to carry out one or more of the treatments it has confirmed, then the Clinic should notify both the Sending Clinic and the Patient immediately, to enable the Patient to revise travel arrangements.  It should make every effort to find the patient a suitable alternative treatment slot, either in its Clinic or an alternative Clinic close by to ensure that the patient’s scheduled treatment and continue unhindered.  Patients are encouraged to take out flexible and refundable travel bookings and to ensure they have appropriate insurance arrangements in place.  Please note that bookings cannot be transferred to an alternative Centre. A separate booking would need to be set up on DialysisAway between the Sending Clinic and the new Destination Clinic.  If the alternative Clinic needs to be registered, please contact us here and we will get the Clinic registered on a no obligation free trial.

A patient may cancel a booking at any time between confirmation of their booking and the time of their treatment without charge. Patients should do this by cancelling their booking on the platform or asking their home Clinic to do it for them or, emailing [email protected].  Patients are encouraged to give Destination Clinics as much notice as possible.  Destination Clinics may not impose any other cancellation policy on patients or charge patients any cancellation fees. Where a patient cancels a booking, the Destination Clinic will promptly refund the patient for any amounts paid in relation to the booking in full.

DialysisAway does not charge patients. The DialysisAway service is funded by Clinic operators, not patients. Centres may charge patients for treatment costs, but patients do not pay DialysisAway.

All medical information is inputted on the Patient Medical Details form.  And information pre-filled needs to be checked.

When the Doctor approves travel, details of any required medication should be attached, together with handover notes.  If the Patient needs to take any medications, dialysis drugs or consumables along, these can be highlighted in the Outgoing Patient Checklist form, together with any further handover notes from the Coordinator.

Once an Account is set up and registers one or more Clinics to the platform, each Registered Clinic will be able to send or received up to three trips without charge on a no obligation free trial.  After this, the Account owner will need to pay a subscription for each Clinic it wishes to continue using DialysisAway to send or receive patients. Once a subscription has been paid, charges per trip and per treatment will be payable as detailed in the agreed subscription.

For Patients:

DialysisAway does not charge patients. The DialysisAway service is funded by Clinic operators, not Patients. Centres may charge Patients for treatment costs, but patients do not pay DialysisAway

For Sending Clinics:

Once the trial period has ended, an annual subscription becomes payable for each Registered Clinic to send or receive patients using the DialysisAway Platform.

For Destination Clinics:

Once the trial period has ended, an annual subscription becomes payable for each Registered Clinic to send or receive Patients using the DialysisAway Platform. Additional charges per trip and treatment received will also be payable to DialysisAway by the Destination Clinic.  These are chargeable once the outgoing Patient checklist (Step 8) is complete.  Charges are invoiced monthly

These details can be found on the main dashboard of each Registered Clinic inside the platform and inside each trip record.

Each month, the Account Owner will receive an invoice from us with any annual subscriptions due plus any charges for trips and treatments received in Registered Clinics during the month.

Upon request, we can break down the invoice into more detail, such as by Registered Clinic, by trip & treatment with a unique trip reference matching the one in the dashboard. We cannot show any Patient identifiable data.

EHIC is the European Health Insurance Card covering certain types of healthcare in certain countries.

For UK residents, details can be found on https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic/

For UK residents, an existing EHIC card will remain valid until the expiry date on the card. These will be replaced by either a UK EHIC card or a UK GHIC card.

You should always take out adequate travel insurance for existing medical conditions when you travel, regardless of whether or not you hold a EHIC or GHIC card.

These are health insurance cards covering certain types of healthcare in certain countries.

For UK residents, details of these can be found on https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic/

Each dialysis Centre registered with DialysisAway will confirm any applicable treatment costs for EHIC or GHIC card holders.

You should always take out adequate travel insurance for existing medical conditions when you travel, regardless of whether or not you hold a EHIC or GHIC card.

GHIC is the Global Health Insurance Card and is the replacement for the EHIC following Britain’s new agreement with the EU.

For UK residents, details of these can be found on https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic/

Each dialysis Centre registered with DialysisAway will confirm any applicable treatment costs for EHIC or GHIC card holders.

You should always take out adequate travel insurance for existing medical conditions when you travel, regardless of whether or not you hold a EHIC or GHIC card.

Bookings need to be set up fully on DialysisAway from the start, as the platform is designed to hold the entire trip record.  So existing trips would need to be set up from the start.

Enquiries (from Patients, intermediaries or other clinics) are handled outside DialysisAway.  If your clinic is registered on DialysisAway and is either in a free trial period or has been subscribed, then other Registered Clinics can set up new trips to your Registered Clinic inside the platform.  New trips set up by other Registered Clinics will show on your dashboard.  As part of the process, you will confirm any treatment slots provisionally agreed during the enquiry stage.

Multiple patients cannot entered on the same booking; there should be a separate booking via each participant’s respective home and destination Clinics for each Patient travelling in a group.

For each trip, the Sending Clinic needs to be a patient’s regular home Clinic, with approval given by the patient’s regular Doctor.  So if a patient is undertaking a single trip involving three stops, there should be one trip record per stop. The Coordinator at the patient’s home clinic can communicate the details of the overall trip to each stop and the patient will be able to show the Coordinators at the second and third Clinics the treatment records and notes from the previous stops via their own login.  The Coordinator at the home clinic can mark the first and second trips as “no need for reintegration”. Only the last stop should require reintegration as the patient is returning home.

After the free trips have expired, the Centre will still be able to access the trips it has completed and will be visible to other Registered Clinics. However, it won’t be able to commence any new trips on the platform or receive Patients over the platform until it subscribes.  It can of course continue running trips outside the platform.

Once an Account chooses to subscribe its first Centre, it will be asked to enter payment details in relation to the subscription for that Centre and any future Centres it chooses to register under that Account.

Security and Privacy

Yes. Please click here to visit the Security & Privacy section of the website to find out more.

 

The privacy policy for patients can be found by clicking here.

The privacy policy for dialysis centres can be found here.

Please click here to visit the Security & Privacy section of the website to find out more.