I cannot see the whole screen

DialysisAway is designed to be accessed by desktop or laptop. It is not a phone app and is not optimised for use on tablets and phone.   Please check your browser and ensure it is updated. DialysisAway works best with

How can I log in if cell phone signal is poor?

You should find an area with Wi-Fi signal and select email as your authentication method at login.

How can I log in if I don’t have my phone, but I selected SMS?

You have the option at each login of how to receive your authentication code.

What is 2 Factor Authentication?

2 Factor Authentication (or 2FA) strengthens access security by requiring two methods (also referred to as authentication factors) to verify your identity, generally being your password plus another code.  We offer a choice of SMS or email to receive the

I can’t remember my username

Please contact your Lead Coordinator. If you are a Lead Coordinator, please contact the Regional Manager or Account Owner. If the problem persists, please contact us here.

I cannot login

Please check your username and password.  If you have forgotten your password, please use the password recovery mechanism.  If the problem persists, please contact us here.

I cannot access the DialysisAway website

Please check your internet connection.  If the problem persists, please contact us here.