Can I cancel my subscription for a Centre part way through the year?

You may cancel your subscription at any time; however, the cancellation will only take effect at the end of the subscription period.

How will I be invoiced?

You will receive two invoices. A first invoice in relation to your upfront subscription and a second, monthly invoice in relation to  charges per trip/treatment. You will be able to access a breakdown of trip related charges.  Invoices are payable

Can I receive payments from patients over the platform?

Not yet.  It is anticipated that this functionality will be enabled during the first half of 2022.

How do I remove a Registered Clinic?

The Account Owner can add or remove Registered Clinics in the Account profile section.

Is there a trial period?

There is no fixed time for the trial – the duration of trial is determined with reference to the number of trips completed per Clinic.

How much does it cost to register?

Setting up an Account and Clinic Registration is free of charge, with the first three trips per Registered Clinic free of charge.

Do I have to pay up front?

Subscriptions are payable annually in advance.

How much will it cost my dialysis centre to sign up to DialysisAway once my free trial ends?

As soon as you have set up your free Account and registered one or more clinics, we can start discussing subscription options with you.