As part of the Account set up, the Account Holder will nominate a Lead Coordinator at each Registered Clinic, who will receive login details and complete the setup, adding: 1) information about the Registered Clinic itself and what is routinely available for visiting Patients, such as consumables and drugs; 2) Doctors overseeing the care of Patients in that Registered Clinic and who would be assigned to a trip in order to approve it; 3) Additional Coordinators who can cover for each other.  Users can modify their own details at any time from their Account.

 

Here are some answers to common questions around Registered Clinic setup:

 

Who sets up each Registered Clinic?

The Lead Coordinator assigned to each Registered Clinic during Account Setup is responsible for setting up that Registered Clinic.

 

Can I change information about the Registered Clinic later?

Yes, any Coordinator can modify Registered Clinic details at any time.

 

What information do I need to set up a Registered Clinic and why?

Registered Clinic set up involves adding information about the Registered Clinic and the users. The whole process should take no more than 20 minutes if you have all the necessary information to hand.

 

Information about the Registered Clinic includes:

  • Basic information about the Registered Clinic, including address, shifts, bays and machines
  • Information about what the Registered Clinic can offer visiting Patients (e.g., types of treatment, consumables, drugs)
  • Standard deadlines for information needed to receive a Patient, including details of blood tests and swabs

 

Why do I need to set this information up?

Sending Clinics will understand how your clinic is set up and what type of treatment, consumables and drugs it can offer. This will minimise unnecessary enquiries and save time when filling out forms.  When supplying Patient details, Sending Clinics will select consumables from options you have provided or inform you what the Patient will bring with them, as they do today. You need to keep the options you provide up to date in the same way as you do your forms today.

 

We operate several Clinics; do I need to register them all?

Once you have set up your Account, only clinics you wish to use the platform to send and receive patients need to be registered. However, there is no cost to registering any clinics you operate on an initial free trial basis – each Registered Clinic will benefit from three free trips. And by registering a clinic, even if no trips are run, it will be visible to other Registered Clinics as a possible destination for visitors.

 

We operate centres in different countries; do I need to set them all up under the same Account?

You need to set up one Account for each country, due to data protection regulations.

 

We operate centres in different U.S. states; do I need to set them all up under the same Account?

You need to set up one Account for each state, due to data protection regulations.