If the Destination Clinic cannot fulfil one or more of the treatments you have booked, it can cancel those treatments. In this case, it needs to refund any payments you have made in full. If a Destination Clinic must cancel a reservation, we ask them to do so only in exceptional cases and if so, to assist you in coordinating alternative arrangements.  You should ensure you have taken out fully flexible travel reservations as well as appropriate travel insurance for pre-existing medical conditions.